At Disk Fresh, we stand behind our software and technical support. If you're not completely satisfied with your purchase, we're here to help.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new monthly subscription purchases.

If you are not satisfied with Disk Fresh for any reason, you may request a full refund within 30 calendar days of your original purchase.

We do not require you to provide a reason for your refund request.

2. How to Request a Refund

To request a refund, simply contact our Customer Support team.

Email: support@diskfresh.com

Please include:

  • Your name
  • Email address used for purchase
  • Order number or subscription ID (if available)

Our support team may ask for basic information to locate your purchase, but we will not require extensive troubleshooting before processing an eligible refund.

3. Refund Processing

Once your refund request has been approved:

  • Your subscription will be cancelled.
  • Your license will be deactivated.
  • The refund will be issued to your original payment method.

Most refunds are processed within 5–10 business days, although the exact time depends on your bank or payment provider.

4. Subscription Cancellation

You may cancel your monthly subscription at any time.

You can cancel by:

After cancellation:

  • Your subscription will remain active until the end of your current billing period.
  • No future renewal charges will be made.
  • Cancelling a subscription does not automatically generate a refund. Refunds are available only if requested within the 30-day money-back guarantee period.

5. Automatic Renewal

Disk Fresh subscriptions renew automatically every month unless cancelled before the next billing date.

Your renewal price, billing frequency, and subscription terms are presented during checkout.

By purchasing a subscription, you authorize recurring monthly charges until your subscription is cancelled.

6. Refund Eligibility

You are eligible for a refund if:

  • Your refund request is submitted within 30 calendar days of your original purchase.

Within this period, refunds are available for any reason.

7. Fraud & Abuse

To protect our customers and our business, Disk Fresh reserves the right to deny or investigate refund requests involving:

  • Payment fraud
  • Unauthorized transactions
  • Stolen payment methods
  • Other unlawful activity

Nothing in this policy limits rights or obligations required under applicable law.

8. Chargebacks

If you believe a billing error has occurred, we encourage you to contact us first at support@diskfresh.com so we can resolve the issue quickly.

Initiating a chargeback may delay resolution while the payment provider investigates the dispute.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

Any changes will apply only to purchases made after the updated Effective Date unless otherwise required by law.

10. Contact Us

If you have any questions about refunds, cancellations, or your subscription, please contact us:

Disk Fresh

Email: support@diskfresh.com

Business Address:
24 Primrose Street, Quakers Hill, NSW 2763 Australia

Website: diskfresh.com