Effective Date: July 27, 2026
Welcome to Disk Fresh (“Disk Fresh,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, use our software, purchase our products or services, or contact our support team.
By accessing or using our website, software, or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Full name
- Email address
- Telephone number (if provided)
- Billing information
- Payment information (processed securely by our payment provider)
- Company name (if applicable)
- Customer support communications
Purchase & License Information
When you purchase a product or subscription, we may collect:
- Order number
- License key
- Product activation details
- Subscription status
- Purchase history
- Renewal information
Device & Software Information
To operate, improve, and support Disk Fresh, we may collect:
- Windows version
- Device specifications
- Software version
- Installation status
- Error reports
- Crash logs
- Performance diagnostics
- Anonymous usage statistics
We do not intentionally collect your personal documents, photos, videos, passwords, or other personal files through normal use of our software.
Website Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referral URL
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Provide and activate our software
- Process purchases and subscriptions
- Deliver license keys
- Verify customer accounts
- Provide customer and technical support
- Diagnose and resolve software issues
- Improve product functionality and reliability
- Prevent fraud, abuse, and unauthorized use
- Maintain website and software security
- Respond to customer inquiries
- Comply with applicable legal obligations
Where permitted by law, we may send product updates, service notifications, and marketing communications. You may unsubscribe from marketing emails at any time.
3. Remote Support Consent
Disk Fresh offers optional one-on-one remote technical support.
We never access your computer without your explicit permission.
By requesting remote support, you acknowledge and agree that:
- Remote sessions are initiated only after your request and approval.
- You may end the session at any time.
- Our technician will access only what is reasonably necessary to diagnose or resolve your reported issue.
- We do not intentionally access, copy, or retain your personal files unless you specifically request assistance involving those files.
- We do not collect or store your passwords.
- File transfers occur only with your permission.
- Internal support notes may be retained for service quality, training, and future support purposes.
4. Cookies & Similar Technologies
We use cookies and similar technologies to:
- Keep our website functioning properly
- Remember your preferences
- Improve website performance
- Understand website usage
- Measure the effectiveness of our marketing efforts
Most web browsers allow you to control or disable cookies. Disabling cookies may affect certain website features.
5. Payment Processing
Payments are processed by trusted third-party payment providers.
Disk Fresh does not store your complete credit or debit card information on its own servers.
Payment providers handle payment information in accordance with their own privacy policies and applicable security standards.
6. Sharing of Information
We do not sell your personal information.
We may share your information only with trusted service providers that assist us in operating our business, including:
- Payment processors
- Cloud hosting providers
- Customer support platforms
- Email service providers
- Analytics providers
These providers may access information only as necessary to perform services on our behalf and are required to protect your information.
We may also disclose information if required by law or when necessary to protect our legal rights, customers, or services.
7. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your information, including:
- SSL/TLS encrypted communications
- Secure hosting infrastructure
- Access controls
- Authentication measures
- Security monitoring
- Regular software updates
Although we use reasonable safeguards, no method of electronic transmission or storage is completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our products and services
- Maintain customer accounts
- Comply with legal and tax obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, we securely delete or anonymize it where reasonably practicable.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Receive a copy of your personal information
- Object to certain processing activities
- Restrict processing where permitted by law
- Withdraw consent where consent is the legal basis for processing
To exercise these rights, contact us at support@diskfresh.com.
10. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:
- Know what personal information we collect and use.
- Request deletion of eligible personal information.
- Request correction of inaccurate personal information.
- Obtain a copy of certain personal information.
- Limit the use of sensitive personal information where applicable.
- Be free from unlawful discrimination for exercising your privacy rights.
Disk Fresh does not sell or share personal information for cross-context behavioral advertising.
California residents may submit privacy requests by contacting support@diskfresh.com.
11. GDPR Notice
If the General Data Protection Regulation (GDPR) applies to your use of our services, we process personal information only where we have a lawful basis, including:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent, where required
Where applicable, you may also have the right to lodge a complaint with your local data protection authority.
12. International Data Transfers
Your information may be processed or stored in countries other than your country of residence.
Where required by law, we implement appropriate safeguards for international data transfers.
13. Children’s Privacy
Disk Fresh products and services are intended for individuals aged 18 or older.
We do not knowingly collect personal information from children under 18.
14. Third-Party Services
Our website or software may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties.
15. Data Breach Notification
If we become aware of a security incident involving your personal information, we will investigate promptly and provide any legally required notifications in accordance with applicable laws.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will become effective when the updated Privacy Policy is posted on this page with a revised Effective Date.
Continued use of our products or services after changes become effective constitutes acceptance of the updated Privacy Policy.
17. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Disk Fresh
Email: support@diskfresh.comsupport@diskfresh.com
Business Address: 24 Primrose Street, Quakers Hill. NSW 2763 Australia
Website: https://www.diskfresh.com